Widerrufsrecht
Order Cancellation
Cancellation requests may only be submitted before the order has been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled.
Returns
- Once an order has been shipped, eligible contact lenses may be returned at the buyer’s expense. A 10% restocking fee will be deducted from the refund.
- All returned products must be in their original, unused, unopened and factory-sealed condition. For hygiene and safety reasons, opened or unsealed contact lenses cannot be returned.
- Return or exchange requests must be submitted by email within 14 calendar days from the date the package was delivered.
- Before placing an order, we recommend reviewing the product description and specifications carefully. Please contact us before ordering should you require further information or assistance in selecting a suitable product.
Exchanges for Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us and provide clear photographs of the item received.
Once the issue has been verified, we will send a replacement using the original shipping method at no additional cost.
Should the original item be out of stock, you may choose either:
- A replacement item of the same value; or
- A refund for the affected item.
