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Frequently Asked Questions
What do you need help on?
General
Welcome to Sweetycon, let's get to know each other better!
Where is the company located?
We are from one of the countries in South East Asia called Malaysia.
When were you established?
Do you have a physical store?
Product
We have 2 main categories of contact lenses for you to choose and let us help you make that decision in ease!
How long can i use the contact lenses?
12 Months disposable contact lenses can be used as many times as you want within12 months after opening. Please bear in mind that contact lenses is wear & tear item and the more frequent you wear, you shall dispose it sooner. Says you wear them daily, then you shall dispose them within 3 - 6 months.
Daily disposable contact lenses can be used 1 time and should be discarded after 24 hours.
What is the shelf life of contact lenses?
What is Base Curve (B.C), Diameter (DIA) & Effect Diameter (EFF DIA)?
What power range do you have?
Can i buy mixed prescription?
Do you have contact lenses for astigmatism?
What kind of material are you contact lenses made of?
Which is better? Daily or 12 Months Disposable?
The power of the contact lenses is correct but why is my vision blurry?
Are your colored contacts safe to use?
What colored contacts are good for beginner?
Wear & Care
It’s not hard to take care of your contact lenses/contact lens’ case! But here are some tips for you to make sure you get your gleaming eyes while staying safe!
What is the age suitable to wear contact lenses?
We believe that successful contact lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.
Do contact lenses feel uncomfortable at first?
Can contact lenses melt or lost in my eyes?
Are colored contact lenses safe?
Can i wear contact lenses after LASIK / Cataract surgery?
How long in a day can i wear contact lenses? Can i sleep with it?
Can i wear dried out contact lenses?
Can i put contact lenses directly to the contact lens case after wearing? Can i wear contact lenses directly from the contact lens case before wearing?
What kind of solution can i use to soak, rinse and store my contact lenses or clean my contact lens case?
Can i use tap water to soak, rinse or store your contact lenses?
Can i use multipurpose solution as eyedrop?
I am new to contact lenses, how to use it?
Shipping
Shipping can be a major headache for a lot of customers and we want to make your shopping experience as breezy as possible!
Where do you deliver to & is there any delivery fee?
We ship worldwide and to most of the countries. Free shipping for orders above $49.
Which shipping courier are you using?
How can i track my package?
Does the shipping cost include custom duties & tax?
A delivery attempt was made but i was not at home, what can i do?
My package appears as delivered but i did not receive it, what can i do?
Can i change my shipping address after shipped?
Will you compensate if the package is lost?
Orders
Before we place an order, there's so much we can ask! Let's answer those!
How long will it take to process my orders?
Once payment is complete it shall be shipped out within 2-3 business days.
I haven't received order confirmation, what can i do?
What payment methods do you accept?
Can i change my ordered items?
Can i combine my orders?
Refund
We understand that you're unhappy with your purchases ☹️, let us know how can we help.
How can i cancel my order?
- Cancellation
- Request made within 1 calendar day after order was placed - FULL refund.
- Request made before shipped - 90% refund + shipping
- Request made after shipped - Please see Return policy below
- Return
- For order after shipped, items can be returned at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
- Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
- We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.
How soon can i receive the refund?