We take 2-3 business days to process before shipping.

 

Brand Acuvue, Airsoft, Air Optix, Alcon,  Bausch & Lomb, Biofinity, Biomedics, Clariti, Dailies, Freshkon, Freshlook, Miacare take 5~10 business days to process. Contact lenses for astigmatism, hyperopia (+ SPH), multifocal & high SPH (-8.00 & above) contact lenses take additional 4-8 weeks to process before shipping.

 

Products may be shipped separately, and with economy/standard shipping. Below is the estimated shipping time frame according to the region/country.

United States 15 ~ 20 business days  Canada 15 ~ 20 business days  South America 30 ~ 40 business days Europe 15 ~ 30 business days Australia & New Zealand 15 ~ 20 business days Middle East 15 ~ 20 business days South East Asia 10 ~ 15 business days Rest of Asia 15 ~ 20 business days

• Cancellation

1. Request made within 1 calendar day after order was placed - FULL refund.
2. Request made before shipped - 90% refund + shipping
3. Request made after shipped - Please see Return policy below

 

• Exchange 

1. Exchange is applicable when you received defective items, and we will send you replacement.

 

• Return

1. For order after shipped, items can be returned at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
2. Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
3. We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.