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Frequently Asked Questions

What do you need help on?


General

Welcome to Sweetycon, let's get to know each other better!

Where is the company located?

We are from one of the countries in South East Asia called Malaysia.


When were you established?

We were established since August 2015.

Do you have a physical store?

We currently do not have a physical store and you can now only order on sweetycon.com or other online stores we are supplying.


Product

We have 2 main categories of contact lenses for you to choose and let us help you make that decision in ease!

How long can i use the contact lenses?

12 Months disposable contact lenses can be used as many times as you want within12 months after opening. Please bear in mind that contact lenses is wear & tear item and the more frequent you wear, you shall dispose it sooner. Says you wear them daily, then you shall dispose them within 3 - 6 months.


Daily disposable contact lenses can be used 1 time and should be discarded after 24 hours.

What is the shelf life of contact lenses?

The life span of unopened contact lens is stated on the information section on the bottle/blister. Example: EXPIRED DATE 1 DEC 2025, LIFE SPAN 12 MONTHS. If a contact lens is being opened on 7 April 2020. it shall last until 7 October 2020 (depends on your wearing frequency). If it is unopened, it is able to last until 1 Dec 2025.

What is Base Curve (B.C), Diameter (DIA) & Effect Diameter (EFF DIA)?

Base curve (B.C) is the curvature of the back surface of the contact lens where it determines the type of fit the contact lens must have to match the natural curvature of your eye. 


Diameter (DIA) is how big of the contact lens. The bigger it is the harder you insert the contact lens to your eye.


Effect diameter (Eff DIA) is how big the graphical part of the lens, so the bigger it is gives you a more dolly look!


What power range do you have?

Some of our contact lenses are available from power -0.00 to -8.00 while some are available in plano (0.00) only. 

Can i buy mixed prescription if i want to buy a pair only?

Yes you can, please check the stock availability of the power you want and key in the column below it.

Do you have contact lenses for astigmatism?

We do not have contact lenses for astigmatism, but stay tune for more updates!


What kind of material are you contact lenses made of?

Depending on the type of lenses, we currently have:


i) 12 months disposable contacts use Polymacon which contains 38% water.

ii) Daily disposable contacts use Terpolymer which contains 55% water.

Which is better? Daily or 12 Months Disposable?

For beginners who have difficulties cleaning your contact lenses every night, daily softlens is the best choice as you throw away the lenses that has impurities and protein built up at the end of day. 


If you don't mind going through a detailed caring process, contact lens other than daily disposable is fine, they are thicker and last longer than daily disposable. This is to prevent drying during storage and to last longer.


The power of the contact lenses is correct but why is my vision blurry?

The inner diameter of every contact lens is different, inner diameter is the transparent part at the center of the lens. If you are not used to wearing contact lens with small diameter (usually seen in cosplay contact lenses) , you will feel that the vision is being blocked by the decorative pattern of the contact lens.


Wear & Care

It’s not hard to take care of your contact lenses/contact lens’ case! But here are some tips for you to make sure you get your gleaming eyes while staying safe!

What is the age suitable to wear contact lenses?

We believe that successful contact lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.

Do contact lenses feel uncomfortable at first?

For beginners, it is normal to experience different sensation compare to bare eyes (without contact lens). Do not forget to soak the contact lens in designated solution overnight before wearing. If you wear the contact lens directly after removing from the bottle, your eyes might feel stingy (the solution in the bottle is preservative water, not cleansing solution for contact lens).

Can contact lenses melt or lost in my eyes?

Are you worried your contact lenses will melt in sauna or over barbeque? Don’t worry, this is false. The lens material can only decompose at temperatures much higher than the boiling point of water. Also, it’s physically impossible your contact lens will slide behind your eyes as a membrane covers your eye and connects to the inside of your eyelids.


Are colored contact lenses safe?

It’s important to find cosmetic contact lenses that do not compromise on health and safety. One of the most common problems is that many colored contact lenses leave your eyeballs in direct contact with their pigments and at Sweetycon our contact lenses do not do so. Read how to prevent eyes’ infection here.

Can i wear contact lenses after LASIK / Cataract surgery?

Basically yes can but we recommend you to consult your doctor/eye care professional for advices on this.

How long in a day can i wear contact lenses? Can i sleep with it?

Do not wear contact lens for a whole day without removing it at all. The encouraged duration for wearing contact lens is only for 4-8 hours a day (4 hours for beginners). 


And no, you cannot sleep with your contact lenses. Take off your contact lens and rub with solution before your nap if you can. If you happen to fall asleep unintentionally while wearing contact lens, use eyedrops and leave it for few minutes, then only remove it.


Can i wear dried out contact lenses?

Yes & no. If the contact lenses were not dried out completely and you can revive them to original shape without seeing any chipped, damage or torn part, it should not be a problem.


However, if the contact lenses are unable to be revived to original shape or there is chipped, damage or torn part on the contact lenses, you shall discard the contact lenses as wearing this might result in severe eye irritation, bacteria infection and physical damage to the cornea.


Can i put contact lenses directly to the contact lens case after wearing? Can i wear contact lenses directly from the contact lens case before wearing?

It's a BIG NO! Before putting the contact lenses into the contact lens's case, it must be cleansed to avoid bacteria breeding. Cleansing of contact lenses can be done manually (rub gently using hand) or using a contact lens cleansing device. Same goes to before wearing contact lenses, cleansing should be done too.

What kind of solution can i use to soak, rinse and store my contact lenses or clean my contact lens case?

You can use multipurpose solution. The pH for the multipurpose solution is different from our eyes, so it is a must to soak the contact lens with multi-purpose solution to neutralize the contact lenses 's pH for at least 8 hours. 

Can i use tap water to soak, rinse or store your contact lenses?

Never try and clean your contact lenses with bottled water or tap water, even it's boiled. This can lead to serious eye infections!


Can i use multipurpose solution as eyedrop?

Usage of contact lens cleansing solution as eye drops is not encouraged as cleansing solution contains preservative and disinfecting components which may cause irritation whereas eye drops normally contains contents that are formulate according to the tears to suit the eye environment.


Shipping

Shipping can be a major headache for a lot of customers and we want to make your shopping experience as breezy as possible!

Where do you deliver to & is there any delivery fee?

We ship worldwide and to most of the countries. Free shipping for orders above $49.


Which shipping courier are you using?

We are using economy shipping & standard shipping and the last mile delivery will be done by your local post.


How can i track my package?

Once your order has been shipped, you will receive an order shipping email containing tracking number. Order status will be updated to you via email from time to time. 

Does the shipping cost include custom duties & tax?

Customs, duties, and taxes are not included in the total price of the purchases upon checkout but fret not, usually most country there’s no duties if item is below certain value.

A delivery attempt was made but i was not at home, what can i do?

Most of the time the package will be left at post box/ management office if you were absent when a delivery attempt was made. Some will need you to collect from the post office or schedule 2nd delivery. You can check the current status of the package via the tracking link.


My package appears as delivered but i did not receive it, what can i do?

We are so sorry to hear about this issue, you can contact us by email, support@sweetycon.com and we will reply you within 1-2 business days.


Can i change my shipping address after shipped?

Unfortunately we are not able to amend shipping address after the order is shipped. Please note that we are not responsible for extra charges and lost package if the issue is due to the wrong info provided by the customer.

Will you compensate if the package is lost?

We strongly advise you to purchase Route Package Protection, it provides protection for shipments that are Lost (Stuck In Transit)Stolen (Marked As Delivered), or Damaged (during transit).  Just add Route to your cart at checkout to enable protection.



You can file for a claim in 3 ways:-

  1. Confirmation email
  2. Route app
  3. Route website

More details can be referred at https://help.route.com/hc/en-us/categories/360001552774-Resolve-Issues and https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies


route


Orders

Before we place an order, there's so much we can ask! Let's answer those!

How long will it take to process my orders?

Once payment is complete it shall be shipped out within 2-3 business days.


I haven't received order confirmation, what can i do?

Please double check your email inbox, spam/junk folder for the confirmation email. Once you make an order, you will receive 2 separate emails from us where the first email will be your confirmation email, letting you know that we have received your order. The second email will be sent when we have shipped out your package. It takes about 2-3 business days to prepare an order.


What payment methods do you accept?

We currently accept all major supported debit/credit cards & bank transfer.


Can i change my ordered items?

If your order has not yet shipped, please contact us immediately and we will change immediately.

Can i combine my orders?

Yes if they are not shipped.

Refund

We understand that you're unhappy with your purchases ☹️, let us know how can we help.

How can i cancel my order?

  • Cancellation
  1. Request made within 1 calendar day after order was placed - FULL refund.
  2. Request made before shipped - 90% refund + shipping
  3. Request made after shipped - Please see Return policy below
  • Return

  1. For order after shipped, items can be returned at buyer's cost and 90% refund will be granted, exclude shipping. Returned item must be in original/ unused/ unopened/ sealed condition.
  2. Request to return or exchange shall be emailed to us within 7 calendar days from the day the package was delivered.
  3. We advise you to email us to find out more about the product if you are unsure or do intensive research before ordering.

How soon can i receive the refund?

Once the refund is initiated, you shall receive notification about it and it shall take 5-7 business day to appear in your account.

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